Yep no returns. I tried, I sent pictures of how their design would cause me issues. They didn't care. Said the shoes were custom made, which I don't believe, so now I'm stuck with them. I'm out 120.00 for 2 pairs of sneakers I cannot wear due to a design flaw that causes pain in my heels and possibly blisters if I choose to wear them. Stay clear of this company and do your research on their policies before you hand over your hard earned money. I enclosed pictures of the inside panel of the back of the shoe. That panel that is there is what catches on my heel. Why is that there? I own lots of canvas sneakers and that panel is not part of the shoe design.