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Carmen V.

Alberta, Canada

Contributor Level

Total Points
81

1 Review by Carmen

  • Shutterfly

1/5/24

I ordered 2 of 1 book and 2 others; 4 in total. 1 printed poorly, 1 damaged. Asked them to reprint, they sent the wrong ones, asked again, sent wrong ones again. I have 6 copies of one book now. Took months for them to get the order right. Perhaps this could have gone better if they hired people who had a good command of the English language. I couldn't understand them, they obviously didn't understand me. Quality of photo books was average. Won't use them again. Photo shows 5/6 books…1 was a gift.

Tip for consumers:
This company is associated with Lifetouch so if you make one company angry you can expect to be blocked by the other.

Products used:
Photobooks

Service
Value
Shipping
Quality

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