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Multiple times I had purchased the Himalayan 3 pack bones at around $10.00 - just went to reorder and they are 20.99! That sounds like Pet Smart prices...
After using Televox for almost 10 years - it was time to work with a software that would engage with our dental software seamlessly and competently. What is disturbing is the 90 day cancellation requirement for a program that cannot meet our needs and is under an automatic renewing process - no actual contract. That is why we are also choosing a company with no yearly contracts - month to month - if they can stand behind their product there is no need for a 3 month cancellation requirement. What exactly is the 90 days payment covering?
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Hi, Carol.
We sincerely regret that our technology solutions have not met your expectations. Your frustration concerning the integration of our program with your dental software is completely understandable and we are actively working to improve that facet of our technology.
Regarding our terms, these are our standard terms and are clearly stated on the Purchase Agreement that every client signs. The 90 day notice of cancellation policy protects us against cancellations without cause. As a highly valued client of ours for almost 10 years, it sounds like our solutions were meeting your needs until recently. In this situation, we seek to earn the opportunity to correct the problem that resulted in a request for cancellation. If we are unable to do so, we certainly honor a request to stop service immediately. However, if the problem is corrected and the system works as promised, then yes, the 90 day policy applies if a client still opts to move forward with cancellation.
We appreciate your candor in sharing this feedback and will use it as we continue to improve our processes here at TeleVox. If you would like to discuss this issue further, please feel free to contact our Director of Client Operations, Elizabeth DuPree, via email at elizabethd@televox.com. We would very much like the opportunity to win back your trust.