Carol C.

I have for ten years or more paid automatically every month by credit card. Then I receive a bill for over $300.00 as that stopped working and I did not spot that. I paid them, then again that happened but the bill was less. Again I tried to reinstate the autopay. Which seems impossible. I went to their store in Payson. After waiting over an hour in a full waiting room, she told me it has to be done on line. Tried that and everytime the system rejects me, does not like my password etc. I have used Suddenlink since 2001 and still it is hopeless. Internet is appallingly slow. Did they let me have an old type router so that they can get me to pay for faster service? When will be get an alternative service here in Payson? I now have to think about relocating because of the poor service. My bill is also higher than anyone else's I know of. Being on social security that is important to me. Other people younger than me pay half what I do for a greater service.
How on earth can I get to re set up my autopay without sitting in a crowded room for ages. Perhaps Suddenlink would like to tell me. I have tried for three weeks now to get this done on line and it never works.