I never return items even when damaged but I had recently and wrongfully written a 1 star review due to my disappointment in a damaged product. I was unexpectedly shocked and thrilled when I received an email stating that a replacement was on the way. I am not use to such service and therefore would highly recommend Woddice. Customer Service is definitely their STRONG point which is rare. Thank you for your prompt service. I highly recommend WODDice!