I went to book through what I thought was the actual hotel... same logos, pictures, etc. Instead, it was reservations.com! Not only did they charge their OWN booking fee of $14.99, they charged additional fees in excess of $50! Then they charged my credit card FULL PRICE for the hotel, that I was reserving months in advance! I cancelled my booking immediately and called their customer service, which is sorely lacking. I was asked if I had booked online, which I had, and the rep laughed and said Oh, so you didnt see our fine print saying that we charge full price up front! So, within 10 minutes, they charged my credit card, but cant refund me for 10-15 days... up to 30 days! And, they keep the $14.99 for MY trouble! What a complete SCAM! Even if they keep my $14.99, its STILL cheaper to book directly through the hotel! Im so upset that this type of thing can happen!
Thanks for your feedback, Carol. We are sorry to hear about your experience canceling your membership. Your membership gets you access to 700+ premium, affordable Thrive Market brand products, exclusive sales, & free gifts from best-selling brands with every order. If you don’t make back the cost of membership before the end of your term, we give you the difference as a shopping credit. While previous membership fees are nonrefundable, upcoming renewals can be canceled anytime by speaking with our Member Service team via live chat or by giving us a call. If you still have any questions about your account, feel free to reach back out to us.