Carole B.’s Reviews of Terraboost Media & more

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5/19/20

On March 23rd, we ordered: "Tazza® Alcohol-Free Hand Sanitizing Wipes (1200ct per bag, 4 bags per case) × 1 $174.00" and "Terraboost Flex Wall® Stainless Steel Wipe Dispenser × 4 $516.00". A few weeks later, we received the sanitizing wipes but only one of the dispensers. I inquired about the missing dispensers on April 22nd via email (option on the website) and then called on April 30th because I didn't get a response. A very nice lady told me to email J Gray. She warned me that he was getting thousands of emails and to try and be patient. I emailed him that day and again on May14th asking for a status update and if we could just get a credit for the dispensers we had not received. I still have not received a response from him as of today 5/19/20. I think J Gray needs some help at this company for all the Covid-19 orders and inquiries. I have no doubt he has been very overwhelmed but I would much appreciate a response as its been nearly 2 months since we placed our order. My president asked me to order these items and I have no response for him as to where they are or if we will receive a credit.

* Terraboost Media attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Turner R. – Terraboost Media Rep Over a year old

Hi Carole, we appreciate your understanding during the pandemic, especially as Jake was our sole customer service representative for hand sanitizer while we scaled our hand sanitizer production to meet COVID demands. If you were not able to get a resolution you are satisfied with at this point I'd be happy to either give you a refund or make sure the shipment is expedited. Please reach out to trollins@terraboost.biz if you need quick assistance on this.