CAROL F.

I have a continuing problem with a guest reserved for April 19. She is unable to make a payment on the site and I have sent numerous payment requests with no success. I called previously about this and Brad told me I could have her make the payment on the phone with you. She called you and that rep said no she had to pay online. I talked to your rep Anthony yesterday and he said he would call me back and find out if there was a problem with her credit card. So far no call back, and no email from him.
The emails sent out to her are garbled. The text is printed in a vertical line along the left side of the email and I see no place for her to click on send payment. This has been going on now for weeks and I am unable to receive a payment from her. WHAT IS THE PROBLEM? If it is her credit card, please tell me. If it is an internal problem with you please fix it.
I continue to be amazed at the continuing problems with both VRBO and HomeAway after the merger. How do you expect owners to do business? You are a monopoly now and every rep on the phone gives different answers. Promises are made and not kept and wrong information is given. A past guest tried to post a review on the site and I got a snotty response from your rep that he did it on the HomeAway site and not the VRBO site where he made the reservation. No offer from the rep to help in any way posting the review. How about some customer service?
PLEASE HELP ME WITH THE reservation for April 19. I have done all I can and nothing works and she must pay by credit card. Carol Freeland, Owner

Since VRBO and HOMEAWAY vacation rental sites have merged, you are stuck with them as a monopoly. Customer service is terrible, the web site does not work properly. Difficult to collect payments and each rep on the phone has different and conflicting answers to your questions.
One of my guests tried to post a review after staying with me and posted it to the wrong site since the two sites are merged. Snotty response received from VRBO rep that the guest posted to the HOMEAWAY site instead of the VRBO site where the reservation was made and rep make no effort to fix the problem or transfer the review to the proper site when they are LINKED!
Emails with request for payments from guests on Homeaway print the text vertically on the left side of the email with no place for the guest to make a payment.
OWNERS ARE STUCK WITH THIS MONOPOLY. I spend most of my time trying to fix things with guests that do not work because of the two sites and this company does not care at all about owners and helping them. They only care about charging the owner every fee they can possibly think of and making sure you cannot directly contact the guest.