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The company offers a great choice of options with good prices. Unfortunately, the customer service is not of the same quality.
My dad received an email from the company asking to call about a modification to a reservation. To help him, I made the call. The issue was with a connection and FH suggested other flights that seemed fine. While I was there, I asked if I could get a shorter flight, saying I'd be happy to pay for the price difference. The employee took some time to examine the situation, going away twice. She finally said we could get the shorter flight at no extra cost. I thanked the employee who quickly said "Have a good evening" and hung up on me. I thought it was a bit strange. Two days later (today) we looked at the reservation online to see we never got the shorter flight, which I know is still available on the website.
I was very disappointed, especially considering I spent 55 minutes on the line.
Caroline D.'s review of Flighthub earned a Very Helpful vote
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Hi Caroline,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
FlightHub team