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Caroline D.

Contributor Level

Total Points
80

1 Review by Caroline

  • DiademBoutique

12/8/17

I didn't find out until the order was placed, that it ships from China, and will take 1-6 weeks to get. Of course the money was taken out of my account right away. 10 days later and no good tracking information, so skeptical that I will receive.

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Julia H. – DiademBoutique Rep

Hi Caroline,

We are sorry to hear you have not received your order. We do mention on our website and during checkout that our ship times are 1-3 weeks. We want to make sure you receive your order in a timely manner.

We also state on our website that we source our jewelry and clothing from many different designers in the US, Europe, and Asia and we have a centralized fulfillment center in Asia where our products ship from. If you ever feel like the quality is not worth the price, we offer a 30 day return policy.

Please email us at help@diademboutique.com and we would be happy to look into the location of your order. We look forward to hearing from you!

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