After receiving an incorrect item I contacted customer service. Said they would send out the correct item. Received the same wrong item. Clearly a labeling/stocking problem. Most concerning is that I have emailed and left chat message. Absolutely no response from them! I just wanted the item I paid for, not the wrong item they keep sending. Can't risk ordering from them again. I'll stay with Beadaholic and Fire Mountain Gems. They have excellent customer service.