I have the same problem as Emily T. I bought a shirt as a Christmas present for my Granddaughter. They kept assuring me I would have it in time. Well, guess what? I received shipping notification on the 22nd with a tracking number. The tracking is still showing that a shipping label has been created, but has never made it to the USPS. What a SCAM! I have filed a claim with Paypal to get my money back and I will DEFINITELY make sure none of my family or friends buys from them.