Carol N.

I purchased some items on sale, then the website offered an additional discount the next day. I asked for a price adjustment, but the customer service agent says they don't offer price adjustments on certain sales. Then, they sent me an email while I was on the chat showing that my order had just shipped, so I could not cancel it. This is the first time ever that I have purchased an item from Express.com on a Saturday, and it shipped out on the next day (Sunday). I found this odd, but in any case avoid the sales tactics and shop at other retailers who actually give you a price adjustment, usually within 10-14 days of your original purchase.

I have been buying and selling on Poshmark for a year now. I have not had a bad experience like some of the other reviewers, but I always ask a lot of questions (measurements, any flaws, etc.) before purchasing. Motivated, honest sellers will answer your questions in a timely manner. If you do not get communication, that is a red flag to avoid that person! Check out the seller's profile, read their comments and comments left by others. Remember, merchandise is often used, so you cannot rely on what you think your size is, you have to ask questions and compare to measurements of your current clothing or buy brands that you know will fit you. If you do this and the merchandise is not as described, Posh will assist you (you have a designated period of time to contact them). Posh looks at the listing description and your communication with the seller. If you didn't ask for clarification before purchasing, Posh cannot tell your were mislead and will respond by telling you that sizes vary; because after all, they really do! Motivated sellers ship within 3 days, unless otherwise noted. If they do not ship within 7 days, you can cancel, and it is very simple to do so (I did that once). No problem, that seller didn't need my business! Overall, Posh is a retail site, don't get caught up in the drama some provide with the comments. If someone is unfair or rude, block them! Your should be there to look for great deals on merchandise (you'll find many), not to chat anyway :)

I ordered from Zara for the first time on Black Friday. I was unsure about sizing, but followed their recommendations after putting in some basic measurements, then went up a size just to be sure. The items took a long time to arrive, as described by others. When I finally got them, they are about a size too small still, and the fabric is not very good quality. This makes me suspicious of where these clothes are produced. I attempted to contact the company, but the customer service is horrible. Hopefully the exchange is easier.

I had negative experiences in the past; especially with overuse of pare and packing materials (kinda disturbing from a self-proclaimed environmentally-sensitive samples and company), but the last 2 orders were much better. I had an issue with a non-working promotional code on my last order and I contacted customer service via email. The rep not only corrected it, but asked me what my personal preferences were for samples and sent me a great little package of product. She even emailed a second time to let me know some of the products were out of stock. I hope that Aveda continues to treat all customers this way.

I've had some problems with orders in the past, and customer service is always helpful. They will reship, price-adjust, or credit your account for shipping delays, especially if they are marked Prime and do not arrive when promised.

I really like Zappos, but had stopped using them for awhile because of the pricing. Lately though they have been offering some great promotions, which have brought me back for some orders; I hope they continue to do so.

I ordered a sweater from this site which advertises as independent design, but is really just imported garments from Asia. Shipping took 10 days, garment is not of quality for the price. Sizing is way off according to their charts. My item didn't have specific sizing listed, but was available in s, m, l. I order based on the size chart, a size up. The item arrived and measurements are a full 2 inches smaller. When I go to site to initiate a return, I see the sizing on the item is now listed as "one size." I requested free return shipping, was asked to send pics, and just told I can't receive it because I followed their size chart. Not good business practices to change item description and not honor return shipping. Avoid this site.

I have a lot of problems with this site, it's often down, and I can never access my Macy's credit card information. I have also noticed that exclusions on promotional codes have increased a lot.