Carrie C.

I agree with many of the reviews regarding their poor customer service. This afternoon I entered the SDCCU branch in Vista and received poor customer service from the branch manager. During a pandemic especially I feel they should offer the same common curiosities other banks and institutions are offering in order to help people in the position of loss. The management has no idea how to keep their clientele. Most of us still have not quite gotten back on our feet. With pending deposits, knowing the money is coming they still charged me four flat fees, just today, regardless of the amount of the charges. They have no empathy nor have any flexibility even knowing someone is in need. I am closing my account and going sonewhere else, they lost a customer that's banked with them for many years. I'm not surprised they are losing many customers already.