- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I ordered a piece of furniture in Nov '23 and never received it. Trying to get a refund now via PayPal. The chair was "discontinued". I wonder why it took them 6 months to figure that one out. They also sent bogus tracking info to PayPal claiming it was delivered to NC. I live in CA. When I called them, they said there is no tracking info on the order?!?!? Also, when I try to log in with my order number on their website, it says there is no order available. Thank goodness I printed out the original order because the email confirmations on the order were weird too...from SE Email, not One Kings Lane.
Buyer beware. I think they were trying to wait out the 6 month PayPal refund policy date so I couldn't make a claim. I started a dispute at the five month mark. I worry about customers that are not tracking those kinds of things.
Carrie hasn’t received any votes.
Carrie hasn’t received any thanks yous.
Carrie doesn’t have any fans yet.
Carrie isn’t following anybody yet.
Empty.
I ordered a bed from them for a client project. It came in irreparably damaged and they refused...
I feel like another one of the "one kings fools" – BUYER BEWARE! I placed an order in February....
Hello Carrie. I'm truly sorry to hear about the ordeal you've been through. It's completely understandable that you'd feel frustrated and concerned about the handling of your order. We take matters like this seriously and are committed to resolving them promptly. Your feedback is invaluable in helping us identify areas for improvement in our processes and customer service. Although an open dispute will not allow us to move forward with a refund until the outcome is provided, we are happy to review your case and provide you with constant communication. Please send your order details via email at yourvoice@onekingslane.com. Adria G.