Carter B.

I ordered earrings online as a gift at Christmas. They came in broken and when I attempted to return them in the store was told not to, and I would have to use an envelope being sent to me... Envelope never appeared, I tried calling in 2 times to follow up but after being on hold for over 30-1 hour gave up both times. Recently placed an online order for a dress and it came back canceled. I thought I hit the button wrong so I re-ordered it. Went to follow up to see when it would arrive and saw it too was canceled. After 2 phone calls, (both waiting for over 20 minutes to talk to someone) found out that because I had never returned the earrings my account had a hold on it. One that I had never been communicated about despite my best attempts at making it right. Also found out that because it was after 4 pm there was no way to receive my dress in time for the event I was planning on it for. I live in a rural mountain area and have no way other than online ordering to get nicer things. The way that Anthropologie set up their online ordering operationally, sets them and their customers up for failure.