Caryl P.

I received an order today for oversized canvases which I was charged an additional $242.00. For. The box and 3 canvases were all damaged. Upon placing my call immediately to CS at Jerry's Artarama I was told someone would get back to me quickly as soon as they received an email from me with images depicting the damage. Following sending my email with images within minutes, I received an email approximately 5 hours later. The email was not clear or specific as to when a replacement order would be shipped if I opted for a replacement order. I followed up with a phone call to CS and ultimately had to speak with a supervisor.
The supervisor was not helpful, rude and continued to talk over my questions. In addition when I requested a refund, she told me she would not credit my account or refund me the additional fright charge of $242.00 and could not commit to a ship date if I were to continue with a replacement order.
As a professional artist and painting instructor I will no longer be doing business with Jerry's Artarama and will make it a point to share with my students and other professional artists about my negative experience.