I joined Thaicupid.com 4 years ago. I have always just had the free membership. I was constantly plagued with the problem of logging in. It would say that I am entering the incorrect password, so I would have to request a new password all the time. Now during the Covid-19 Pandemic I wanted to upgrade to the paid $140 1 year membership, since I won't be able to visit Thailand for an entire year. I normally visit Thailand 2 times a year. I went to go log in on Saturday morning. It said I entered the wrong password. I hit the request new password button, so it would send a new password to my e-mail. On Sunday morning I had received no e-mail. I then went and e-mailed the customer support on the website about the issue. They promptly e-mailed me back and said that the problem is that I need to hit the reset password button for a new one to be e-mailed to me(I had already done that.) They also said that it could be that I have Okcupid on my block list in my e-mail. I checked my block list on my e-mail account and they were not in my block list. I immediately e-mailed them back that I checked. It is now Sunday night and I have still not gotten a response. This is way to stressful trying to deal with this company as a non-paid member. I will just keep my $140 and use one of the other Thai dating websites.
Dear Casey,
We apologize for the difficulties you experienced while using our app. If you would like some assistance or additional information, please contact us via https://www.thaicupid.com/en/help/helpdesk and we will be happy to help you further.