Casey W.

I have waited on hold for easily 2-3 hours collecitvely trying to get in touch with someone at HomeAgain. I just sit on hold with zero answer. I emailed customer service and NEVER received a response beyond the automated response indicating that my email had been received and they are "working to respond as quickly as possible" - that was a month ago and still no response. During the time I've been waiting for a response to my email though, I have received 2 emails indicating that I need to submit renewal fees for my 2 dogs. It appreciate the objective of this business but the implementation and customer service is so severely lacking that I would not trust them to help me if either or both of my dogs got lost.