Honestly, I am so shocked at how terrible this service is. Every single book I want to purchase, says its unavailable for my region. I live in Canada? How are CANADIAN authors not available? And now it's locked me out of my account for some reason and my library isn't there anymore. The helpline staff are actually trying to help, but it seems like the site and app are so terrible that they're having a hard go of it. 0/10