Cathal O.

I requested accommodation, this flipped to a confirmed booking and money was taken off my credit card. I attempted to cancel immediately when an emailed confirmation was received and the home owner has refused to refund me my money, saying "go or lose the payment". Home Away have stood by and allowed this to happen saying the home owners unscrupulous sharp practice cancellation policy applies. I did not sign any agreement. I rang Home Away 4 times looking to resolve and they have no empathy or accountability. The customer service is shocking. I was told once that the agent "had authorisation to drop this call" and subsequently hung up.
I used Owners Direct (acquired by Home Away) many times before and it was excellent. This website should be avoided at all cost. I have never had worse customer service from a "reputable" company. I feel defrauded. I couldn't recommend any company less than this.