I ordered 4 items and they all were expected to come within 7-12 business days. It has now been over 3 weeks and I have not received any of the items. 2 of the items were supposed to come for Halloween and now that Halloween is over, I do not need them anymore. When I emailed customer service to inquire about the items, they told me 2 items had been shipped and 2 had not been dispatched from the warehouse. The 2 items that had not been dispatched were the ones I needed for Halloween and they told me I could cancel them. I wrote back and said yes please cancel. They did not cancel and instead shipped them out and I wont get them for another 2 weeks. I called to speak to a representative who said there is nothing I can do and I will have to return them at my own expense. After I asked how I can return them, she said I will have to call and start the process. There is no easy way to do anything and customer service extremely not helpful. After I told the agent that they said I could cancel the order and I said yes please, she said it is better to call then email. On the website, it says email is recommended, which I did. Now this agent is telling me I should have called. Extremely dissapointing and the worst customer service I have ever encountered. I will never order from here again.
Hi there, just read your comment about the issue with your order. We are sorry to hear that. Could you provide the correct order number or email address? We will check your order status and try our best to solve your problem. Sincerely sorry again for the inconvenience caused.