After ordering a coat for my dog in November *******, which I had to return, I was charged twice and was then charged again the following month, in total they took £41.97 from my account, I then had the inconvienience of canceling my bank card to stop further payments being taken. After two months of constant emails and unanswered phone calls I did finally get my money refunded. I wish I had read the reviews before hand. So please if your thinking about ordering from this company BEWARE!