Cathryn W.

Booked an apartment via Air bnb with their so called Super host. As a first timer i had several queries. The email sent told me that they will send me my check in instructions 3 days before my check in dates. Failing to receive all these details i tried to message the host and also calling the host but it took the host days to reply me. They replied only after i contacted the Airbnb support. TO MY GREATEST SHOCK the host sent me an email telling me they discovered an issue with their electrical panel less than 24 hrs before my check in expecting me to find lodging in 24 hours for 9 guests. The host sited Safety reasons. ALL MY GUESTS N MYSELF ARE Chinese. Is this fair treatment?

Worst customer service that ever existed! All flights booked via Zuji cannot be cancelled. Was told by the customer service that No refunds for all tickets cancellations. Zuji at your own risk