Cathy D.

We used Hercules for a home move. Initially the move went well however afterwards we discovered some damages and initiated a claim.

They damaged a wall cirner, bent a chair, damaged our $1500 couch, piled so muxh on our bins marked fragile that they busted apart, list a chair mat,misassembled furniture.

Their idea of resolution was to try to shame us for having purchased from Ikea as it is poorly made and that they do not take responsibility for that type of furniture.

They used parts that did not belong to our furniture and comprimised its integrity.
They offered $70 to repair the wall and denied wrecking the couch but offered $120.00 (for a 1500.00 couch even though one of their workers came to my house and made it clear that they messed it up.

I included Igor and Vidas in all my emails and neither of them had the decency to contact me.

We offered to settle for $500.00 but this company would rather be taken to court, reported to BBB and reported to CRA for cash transactions then pay a claim.