I have placed 7 separate orders with zulilly and am very satisfied. Yes, the shipping takes forever but they don't hide that fact from you, it's on the site. I ordered some croc flip-flops with pink accents and was notified that they were no longer available and I was being upgraded to a 2013 style. When they arrived, they were all black and grey, way too masculine, I called and complained and was refunded the amount of the shoes plus $10 and told to keep or donate the shoes! As for the complaints about poor quality, I am just picky about what I order and stick to name brands I recognize! I did order some cheap jumpers for my daughter but they were $8 for a complete outfit and I really only need them to last a few months! Totally worth it!