I ordered cleanout bags and returned them at different times prior to receiving my first 'payout'. They provide an estimate of what they offer for each item but it's not even close to what you actually get. The people sorting through the items has NO idea what they are doing. Items with tags still attached were listed on their website for sale as 'gently worn'. They are now also charging in order for you to have them donate the items they do not accept. You also have the option to have the items returned to you but of course, also at a cost. HUGEST RIPOFF EVER. Avoid.