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Frustrated and upset customer. We ordered a 12 ft tree and the company only shipped 1 of 2 boxes. We called customer service to report we only received 1 box and wanted the other box shipped overnight since it was their mistake. Instead, they found the missing box and decided to ship it UPS ground. Then said we didn't request a priority shipping until it was already on the truck, which is a complete lie as we requested it the day before. I'm appalled at the CSR, Sarah T., who mentioned the company did nothing wrong. Good luck getting what you ordered and paid for. I will never use this company nor will I recommend it to anyone else.
Cat K.'s review of Christmas Central earned a Very Helpful vote
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Item came with no instructions, the metal was flimsy and bent as soon as we tried to put it...
Hi Cat. We apologize for your frustration while shopping with us. I have passed this along to a manager. Please send us a message with your order number to best assist you. Thank you for reaching out to us, we will address this right away.