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The rates may be decent but whether or not the customer service is worth it when you run into difficulties...yeah. Jury is in on that, and it's a hard NOPE!
I have been given the run around repeatedly. The reps will outright lie to you regarding time lines if you have the extremely stress inducing and unpleasant experience of trying to 'upgrade' your phone. You will wait FOREVER if you attempt to return a phone for a different model...and they couldn't care less, nor will they let you speak to a supervisor. The store location staff are also woefully unhelpful.
RUN!
Tip for consumers:
Go elsewhere!!
Products used:
Attempting to upgrade my phone/plan. I received one model of phone but wasn't happy with it so I am trying to take advantage of VMs return policy. Problem is that one must wait on the go ahead from VM before you can order a replacement model. I was told the entire process (following the day a return is shipped) is 1-3 days. Told by another rep its 2-5, then a week, then 2-3 weeks...after which time i then still have to wait on my replacement phone.
That said, I am still waiting for my supposedly 'expedited' process....Allegedly 24-48hrs but this has been promised 2x).
If I don't get an 'OK to proceed with your upgrade' email within this current period, I am switching providers. Immediately.
Incredibly subpar product, service, complaint department... If you care at all about the person you're sending a gift to, then just find another company! Not just zero, less than zero stars. Run!
Tip for consumers:
That I should never have given them a dime of my money.
Products used:
A 73$ 'bouquet' that was supposed to contain 20 tulips. There were 18, and 2 were dead! So, 16 leafless tulip stalks with teensy blooms. There was absolutely no added greenery to fill up the 'arrangement'. Literally, 16 tulips cost 73$C. The recipient was my elderly flower obsessed Mum on Mother's Day.
Her comment? 'Well, they came in a nice box'! Bloomex is a horrifying excuse for a florist. (Just think Bloom with a big 'X' through it) and swipe left.
Oh yes, and it's their policy not to provide refunds. Guess that's how they make their money ...
Catt G.'s review of Virgin Mobile earned a Very Helpful vote
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So Virgin has roaming plans that you can select through the app. When selecting and purchasing...
I will never recommend anybody to go for virgin mobile. It has very poor signal. I was with Fido...
