I have never experienced such a poor company - ever. Slowest service, no communication. Promises that everything I ordered will arrive for Christmas. What a joke. I ordered gifts on Thanksgiving weekend and not one has arrived. Everyone needs to STOP buying from these people. It rewards them for the worst customer service ever. I'm done. I'm deleting their app from my phone and sending their emails to spam. The worst store I've ever dealt with -ever. No more. Going to make one little girl and one little boy so disappointed when Santa doesn't come through with those gifts. I do not know how they can promise gifts by Christmas and then not deliver. Pathetic. Shameful. Never again!