Had a simple towing, which turned in to a 4 hour disaster. To start took about 15 calls to speak with someone without being hung up. They sent tow truck to both wrong pick up address and incorrect drop off. I filed a compliant about a charge dispute. Instead of Safeco waiting for resolution Safeco sent my charges to a collection agency. Their focus appears to be $$$$$ not safety. Giving no stars is not an option or I would have given no stars