I ordered a vacuum cleaner for 69.99. A month later, I received an envelope with a plastic cover for a home vacuum system (value $6). I contacted them and was told they are out of stock. I was welcome to keep the item that I received and they would give me a 5% refund. I've gone back and forth with them and they are currently up to 30% refund. They can't go any higher because the item I'm keeping has value and they paid for shipping. So I would be paying almost $50 for a $6 item that I have no use for! I don't even want to give them 1 star!