My mother had me order four different series as a Christmas gift for my dad. It took forever to get an order confirmation and we never did get a tracking number. This should have been a warning signal to cancel the order. Three of the four series came from Indiana and the other came from China and while watching we found missing episodes, repeated episodes from that season or other seasons, television channels showing up on the corners (A&E, Bravo), grainy pictures, episodes so yellow it could not be watch, and the list goes on. We have called customer service and complained; however, we have been told each time "Sorry but our movies come from China and they are not held accountable for piracy." They have an address in California, I've talked to customer service reps in New York, San Fransisco, and Atlanta. Stay away from this company! Even though some individuals have had a good experience, I am finding out that there are more of us that have not.