Celeste M.

I made an order from your website, using PayPal. The money was Put on hold from my bank. But I revived no order or confirmation. I start investigating. Your company never completed the transaction, telling me that PayPal denied the charge 3 times. However, the money is still with PayPal, because Game Stop DID NOT submit the charge to PayPal. I found this out on Dec 8. So this morning, Dec 11, I started calling again. I called Game Stop first, spoke to Jose S., explained the situation. Was sent an email, with an order number, to supply to Paypal, saying the payment was rejected by PayPal. With said letter, I called PayPal back, and was informed that the order number did not match their number. Not even the same format. Okay. So PayPal and I did a 3-way call back to game stop. We spoke to Vincent. Vincent then told us that there was a problem with my payment method. Really? Then why did paypal AND my credit card put a hold on the funds, and tie them up so no one could use it? Then he told us it would take 15 days to release the order on your end. So we asked to speak with a supervisor and Vincent then started stone-walling, coming back on line 3 separate times to tell us that no supervisor was available. Then he proceeded to put in the very request that he said only a supervisor could do. He then advised that it would take ANOTHER 3 - 5 business days to just receive an email with a determination of the order cancellation request.

So, you screwed up a $100 dollar order, for a e-gift card, for a game you are taking pre-orders for, that I was trying to send to my son(who lives 3000 miles away) for his birthday, which is today, Dec 11. All my kids(all adults) are frequent Game Stop consumers. They spend hundreds, and in my son's case, probably more than a $1000 a year with your company.

They boycott together. You have lost 5 individual customers because you do not want to take responsibility for your own screwups.

The sad thing is, you're a huge corporation and you don't care.

*PS: Jose S. Gets an atta boy for trying to help. Vincent gets a zero.