I called today because I would like to cancel my agreement, the options were not clear, and I ended up speaking with someone from the sales department, who was really rude and disrespectful.
Hello Cesar,
Thank you for bringing this to our attention. It's through feedback such as yours that we can improve our services to customers.
I sincerely apologise for any inconvenience caused. We have clarified that you can use the centre after-hours, you simply need to arrive before 5pm so they can provide you with access.
At Regus, we are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities. We will ensure the situation is properly investigated and quickly resolved.
Should there be anything further we can assist you with, then please do not hesitate to contact me directly at lorraine.brule@regus.com.
Best regards,
Lorraine Brule
Global Customer Service at Regus
Hello Cesar,
Thank you for bringing this to our attention. It's through feedback such as yours that we can improve our services to customers.
I sincerely apologise for any inconvenience caused. We have clarified that you can use the centre after-hours, you simply need to arrive before 5pm so they can provide you with access.
At Regus, we are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities. We will ensure the situation is properly investigated and quickly resolved.
Should there be anything further we can assist you with, then please do not hesitate to contact me directly at lorraine.brule@regus.com.
Best regards,
Lorraine Brule
Global Customer Service at Regus