Chaitali P.

On November 4th, my husband and I visited Malani Jewelers seeking a new Rolex. Despite our clear request for a new watch, the salesperson, initially presented us with a preowned piece, only disclosing it after my husband chose it. Feeling deceived, we discovered the warranty card had another person's name. When confronted, they refused a refund, offering only store credit.

Later, we bought another Rolex from an authorized dealer, confirming its (watch that we bought from Malani) authenticity through Rolex's service process. Shockingly, the watch from Malani was labeled 'partially or entirely counterfeit.' Disappointed, I left a one-star review, prompting a call from Malani, who acknowledged their supplier's error. Despite promising a resolution, their refund process lacked empathy and offered no compensation for our inconvenience, including a 15-hour round trip to return the watch.

We also encourage everyone to read their receipt carefully as there are some disclosures/fine prints listed in their receipt about counterfeit products particularly for watches.

This experience was disheartening, revealing numerous lies from Malani's team. Our story is a cautionary tale to prevent others from facing similar hardships."