The negative reviews on here almost persuaded me not to order from them, but the weekend sale prices were amazing so I gave it a shot. I got my shipment five days after ordering (not bad at all) and love my items (shadow/ blush/ brushes/ concealer). They sent regular emails updating me on the progress of my order, including one with my tracking number as soon as it was created. The items were well packed in bubble wrap I'm not sure if I got lucky or the negative reviewers on here got unlucky, but I've had zero issues with this company and I'll definitely buy from them again.