Chantal W.

I ordered and paid for $100 DSW gift card and never received it. I was on with customer service for an 1 1/2 hours only to be told that it was already used in Columbus, Ohio (their headquarters). I live in Pennsylvania and would not have even received it in the mail by the time it was used. DSW will not issue a new gift card even though they see my account and the fraudulent situation. I was told by the supervisor that this happens frequently yet they continue to mail their gift cards. Please DSW shoppers beware of ordering a physical giftcard! I hope this doesn't have to happen to anyone else!