Their service experience is AWFUL! After spending over $100 on a face was and moisturizer, plus extra for 2-3 day shipping, my product never arrived. After 2 weeks, I called and was told it was never shipped. I was given multiple reasons. After another week I cancelled the order. I like the product, but I am so turned off my the service that I will no longer purchase... not even in stores. Disappointed that a company with such an expensive product line can't afford better service.