Charles H.

My Timberland lights keep Birmingham out in less that a year. They are on for 4 hours nightly. My last three orders of the same light have been replacements. What is wrong?

I ordered a Kohler Toilet on June 13. I chose to have the product shipped to the store to save the shipping fee. The website stated that orders are delivered within 7-10 days. Today is June 26 and the Home Depot on Powell in Nashville cannot tell me where the toilet is. I have visited the store 6 times seeking information. I had to cancel the service call from the Plumbing Company. According to HD Online my product was received by the store on June 23 at 6 pm. The store states that they never received the product and can't tell me where it is. The store manager tells me that it takes 3-5 days after receiving the shipment before it is unloaded. Presently they are running about 5 days and have 5 trailers to unload. They can't unload because the receiving area is full of merchandise. I finally found an excellent service desk person, Kristine, who spent 20 minutes looking for the toilet but without success. Don't order online from HD. Even the management admits they have problems.

Have ordered 10 albums, most over $100 with discounts, over the past 3 years. Only 1 time was I disappointed with the quality. The biggest problem is that they don't deliver on what they promise. None of the albums I ordered were printed and shipped within the parameters set out by the company on their customer service website. All were shipped late. I am now waiting on two albums ordered on 12/11 and expected by 12/24. Printing time is described as 2-4 days. I tried calling and was on hold for 20 minutes. I sent an email and the automated response said they would get back to me within 72 hours. What is the status of my Order? How can I find out? Do I need to immediately go out and buy other Christmas presents? This is just unacceptable. There has been no correspondence from the Company since confirmation of my initial order. If there is a delay, THEN TELL ME! I check the My Order Status daily and the same info is posted (it is being printed). IS IT?

Don't use this company if you expect your album to arrive in the stated period of time.