I had someone trying to scam me so I used the service to look up to see who it was stammer had their number spoofed and it could not be located so I simply called the customer and the gentleman was glad to help me they cancelled my account and did not charge me for the one lookup I don't know what can be done about finding the sorry scammers number when they hide it like that. I give their customer service an A + though. It did not take but a minute to get to talk to a live person and he had me taken care of in less than 3 minutes. To me that is hard to beat. It was 50 times easier than leaving this review and that is a fact!