I called Edgenuity's support center in hopes of resolving a problem a student of mine was having with an Edgenuity class. Specifically, the student could not adequately hear or understand the videos associated with assignments. To wit, the video sound was distorted and low in volume. Upon calling the service center, I opted to have a call-back because of the high caller volume. I received the callback within a mere 5 minutes and had the problem resolved in another, short 5 minutes. The representative I spoke with was very courteous and professional.