Charles Z.

Purchased a tent for a trip to Scotland.

Upon arrival and setting up the tent I noticed lose threads all over the place, not a good sign!

First night it started raining, woke to a wet sleeping bag and water puddles all over the apparant waterproof tent. That was my trip ruined.

Had to endure a second night of rain and wet gear.

As I was packing away the tent on the last day, the stuff sack that came with the tent tore in half meaning I was unable to reach stuff the tent. Cam imagine I'm furious by this point.

Return home, contacted blacks they said I have to return it to a store. I don't not live withing 30 miles of any blacks retailers. Not possible.

They arranged for dpd to collect the tent. I booked the day off work and guess what dpd never turned up. Lost a day's pay and again had to get in touch with blacks customer service.

Blacks again booked dpd for delivery. I took another day off work only for them to turn up and refuse to take the item as it wasn't packaged correctly.

By this point I'm giving up. Blacks again booked a 3rd delivery so I took a 3rd day off work. That's -£300 in wages I'm down now for a £61 tent. Finally the tent is taken away.

Blacks had the audacity to offer me a goodwill gesture of £5 for my inconvenience. What about the 3 days lost wages?

My advice don't ever shop at blacks millets or any of their associated retailers. Stick to amazon!