To anyone reviewing this who has had unresolved issues with this service, you can report your issues with the FTC or Internet Crime complaint center (IC3). Keep records of everything that happens, take screenshots and save all communication with the company. Read clearly their terms of service before-hand and save all info. The more complaints that are filed, the quicker this kind of business practice will either be shut down or forced to change their practices.
Dear Charlie,
Thank you for your review. To be honest, from the information you give us it is not possible to find your booking, in order to help you quickly.
If you could give us more information, we would appreciate it.
We would like to clarify that, like any other platform, it is necessary to read the Terms of Use (all the users are obliged to read and accept before making any booking). We would also like to clarify that, as indicated on the platform:
ERASMUSĀ® is a registered trademark owned by the European Union and represented by the European Commission.
This website is just a Social Network or Online Community for international students and is not related in any way to the ERASMUSĀ® trademark.
This website is not related to the European Union and the European Commission either.
We kindly ask you to consider this answer as evidence of our honesty. Please bear in mind that our only aim is to avoid misunderstandings.
We are always willing to help, and we are grateful that there is good cooperation on the other side:)
Best regards,
Elena
Erasmusu Team