Charlie S.

Honestly between 2 and 3 stars, If I gave it a word it would be fair not OK. To be fair the equipment is hardy and somewhat poorly designed. The picture is good, no question the only saving grace.
I have had this system for several months at my parents house, A thousand miles away and have been disappointed more than a few times. Some issues I have can't be fixed it is just the way the system is.
1. I specifically asked if the system ran on it's own proprietary network or did it run on my wireless network. I was told it ran on its own network and only needed my network for the internet. This is not true. The locations where I wanted some cameras don't have wifi. I upgraded a mesh wifi system and that allowed for flexibility with camera locations.
2. I asked if the base station could be mounted on the wall. I was told yes, that is also untrue. Even if you try to mount to the wall the power plug keeps it from the wall. I wanted to mount this on the wall leading to the front door before they get to the door. Do I want to put a table in the hall for them to trip over just for this thing. I think not.
3.At first the system was often offline. The upgraded wireless helped with that.
4.The base unit does not have a battery. If you try to take it from room to room. It has to reboot, just lazy engineering trying to save a dollar.
5.The tech support in not based in America. The people that answer the phone have no training on the system and just read the answer to whatever question you have. Heaven help you if you have a follow up question. The girls are nice but not trained.
6. Very limited choices for cameras and poor functionality. PTZ and variable focus very limited, no facial recognition to tell if it is a butterfly or a person. Just cookie cutter equipment.
7. When people ring the door bell I have never been able to talk to them through the doorbell before one of my parents get to the door. The system is just that slow. My parents are trusting to a fault. They will come to the door to see who it is, at that point it is to late. I'm working on that. Again that is why I wanted the screen on the wall.
8.The spotlight camera does not have a sensitivity setting for the spotlight. The light comes on from the slightest movement. The street is 35 ft away from the light and it will pick up cars then the light comes on. It will come on when the neighbors across the street turn into their driveway. When the light comes that triggers the camera to come on. When my parents see the light come on, they think someone is outside. The other light over the garage can be adjusted and does not do this, lazy engineering.
9.My biggest problem and why you should not buy this system is the operation and functionality of the cameras and the app. The app is the like for me to monitor my parents house. The app has Motion Detection Settings where you can set the area and sensitivity when the cameras will record. This system is tragedy worthy of Shakespeare or Aeschylus. Even though I have it on the lowest possible setting. It still catches things it shouldn't and does not catch things it should. I watch the camera recordings around my parents house. 90% are recordings of nothing or a bug. It is such a waste of time. Sometimes it won't pickup movement when it should. Workers backed a trailer into the yard all the way to the porch. The doorbell camera only caught them when they got out of the truck not the trailer moving across the yard. During play back there is not a 2X or 4X speed to zip past all the nothing it records, Again lazy engineering.