I had purchased a couple items on Mercari just fine. But I sold something for $100 and they have been holding my money every since. They will not "release" your money for transfer to your bank until you verify yourself. Three separate times I have "verified" through their instructions on the app and still NOTHING! Cannot speak to an actual person, only through email contact. I have gotten two replies to like 5 emails now and the last one said my selfie did not go through. Did it again and waiting again for a reply. I have a headshot right on my account page that matches my driver's license. This is ridiculous. They are holding MY money ransom for no good reason and I am very frustrated. Will NEVER sell with them again. Look them up on BBB, they have over 3,000 complaints! Should have looked at that before I sold anything. Crazy! Once they "limit" your account, you cannot do anything on Mercari. I have sent them lots of emails and only two times have they emailed me back.