Chelsea J.

I initially registered for one course with this company. I wanted access to the live seminars offered for the course. SimpliLearn said that if I bought a package of three courses, one of which is already paid for, I would be able to access the live lectures. They further indicated that I would have lifetime access to the courses.

Covid came around. During this time, a close family member fought leukaemia. I provided SimpliLearn with a disability certificate, asking them to extend the period during which I would be eligible for the live lectures. I was told that I still had course access (which I interpreted as access to the live lectures) until end of 2020. I was also told that if I needed an extension, one would be provided at no cost.

I tried to access the courses in February, 2021, and there is a new landing page through which I cannot even login. I contacted SimpliLearn and was told that I no longer had access to these courses, but they would provide access for either $200 or if I enrolled in a program for $1700. I submitted the email from them in which they said an extension would be provided. They "decided" that the author of the email meant this would be with additional costs. I was aghast, as I clearly stated I would not pay additional money to them, as each phone call to them resulted in them asking for more money.

In March 17/21, I filed a complaint with the BBB. SimpliLearn responded to me, stating that I would have access to ONE of the courses for six months, expiring on August 18/21. The math didn't add up - they were offering five months, and the other two courses were not even addressed.

Since then, despite sending them numerous emails and trying to utilize the BBB as a mediator for this nightmare, I've heard nothing. I've tried to login, unsuccessfully. I've tried to reset my password. No password reset was sent. However, they have sent me daily emails, trying to sell me more courses.

DO NOT spend your money on this company. They have no interest in your career advancement. They only want your money. As previously stated, even a simple call to them results in a sales pitch. It's beyond disturbing.