The people who answer your calls are pleasant but they cannot make any adjustments or do anything other than read info from a screen. They just send an email to outer space where it gets bundled with all the other emails. What a joke! I waited over a week for someone to call me back and finally had to give up and order from another site because all my time ran out before christmas. I now have a credit with them that i will never use and I'm sure they'll never give back to me.