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I cancelled my order no. WRDRY-72-76-******* on 24/07/2017, but didn't know the refund had not been gone back through to my payment card until 16 months later, even I did receive cancellation confirmation email as soon as I cancelled the order.
They responded to me promptly though and process the refund accordingly after contacting them by filling in the contact form, as there was no phone that I could call. However, no explanation given what's had gone wrong and why it took over 18 months. Glad that I went through my card statement at the end. Otherwise, I would never get my refund back.
Doubt if I would use Wordery again.
Chen W.'s review of Wordery earned a Very Helpful vote
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Hi Chen - We're sorry about the problem you have experienced. We cancelled and refunded your order on Mon, 24th Jul 2017, but the refund transaction failed. Thank for bringing this up to our attention. We'll look into this so it won't happen again in the future. We can see that our Customer Services Team have already solved this for you. Our apologies for the inconvenience caused by this unusual problem.