Cherise W.

I wouldn't even give them a half a star! I ordered a camera, the Fuji Fine Pix hs30 from Primotronix, which is who I originally ordered this product through, on May 11,2013. I tried contacting them several times via phone. After waiting on hold for several minutes, sometimes up to 45 minutes, and being transferred several times I was told many stories, my product was shipped and I will receive it, I was given many different dates of when I would receive my product. I paid for the 3-5 day shipping, they told me they would refund the amount I paid for that and I never received that refund. After about two weeks of calling I finally got a hold of someone and was told that the product was actually never shipped and is on back order. They gave me the option of waiting for the product or getting a refund. I asked for the refund as I was being lied to for 2 weeks. They told me it takes 7-10 days to get the refund. I asked for an email verification stating that I will get a refund and I never received it. I then called the AJRICHIES number from my account statement which is who took the money from my card and they told me that they saw that there was a refund issued and that I will receive my refund no later than June 7,2013. On June 10,2013 I called Primotronix several times and when I finally got through to someone I was told that they would transfer me and I was hung up on. I called the AJRICHIES company and they told me the money would be refunded but could not give me a date. I told them they were the ones who originally gave me a refund date and asked why they could not give me a date now. They said I had to contact Primotronix. I told them I was trying all day and I was hung up on several times and was unable to talk with anyone. They told me they would call them. When the representative got back on the phone with me he said the company can take 10-14 business days to refund the money and that my cancellation date was May 29,2013 so I needed to wait another week. I cancelled my purchase days before May 29,2013 but have no way to prove it as I never received a confirmation email stating that I cancelled my purchase. After some research online I found that several people have had the same experience as me. I eventually called my card company and claimed fraud on this company in order to get my money back. Now my card company is going after both of these companies and I no longer have to worry about spending all my time and minutes trying to get a hold of someone.